Avaya Unified Communications

Avaya Unified Communications solutions enable effective collaboration and communications integration across broad, distributed mobile environments, increase organizations’ productivity, and improve customer service.

Challenge

To meet the demands of today’s global marketplace, organizations need to provide access to information and collaboration anytime, anywhere, across a variety of platforms and devices.

Solution

Avaya Unified Communications seamlessly integrates your communications technologies with reliable, secure, vendor-neutral solutions and helps companies reduce costs, improve flexibility, and maximize existing technology investments through its commitment to open standards with third-party products.

Benefit

Avaya Unified Communications solutions deliver significant cost savings, improved employee productivity, and better service for customers by increasing your employees’ ability to collaborate efficiently and effectively.

  • Cost savings: Bringing conferencing and mobility solutions in-house lets you take advantage of enterprise dialing plans and reduce communications costs.
  • Better service: Since employees have a single number, customers never need to juggle numbers or play phone tag to place orders or solve issues.
  • Elimination of training: The consistent, easy-to-use interface minimizes training time and costs.
  • Lower TCO: Avaya Unified Communications solutions result in lower total cost of ownership than solutions from the leading competitor. Also, support for both H.323 and SIP communication protocols means organizations are able to standardize their entire workforce on a single client.

QUICK FACTS

  • Avaya is 28 percent less expensive in capital expenses (CAPEX) and 33 percent in operational expenses (OPEX) than Cisco in large enterprise (> 1,000 end users) deployments.
  • Avaya is 42 percent less expensive in CAPEX and 30 percent in OPEX than Cisco in midsize enterprise (250 to 1,000 end users) deployments.
  • Avaya CAPEX and OPEX are 36 percent less expensive than Cisco on a three-year rollout for a company with more than 250 employees.
  • Cisco needs 80 percent more personnel than Avaya to monitor and manage the system for similar size deployments.

Source: Nemertes Research: The True Cost of Voice Over IP, 2009.

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