Improve Your Customer Experience, While Improving Your Operations
MABC’s vast experience in the contact center space makes us the ideal partner to help you identify your business requirements, evaluate your available options, and engineer your design. Then we professionally deploy and support your solution. We’re partnered exclusively with Five9 and have achieved their coveted Certified Implementation Partner status.
CCaaS
Contact center as a service (CCaaS) solutions offer similar functional capabilities to those of on-premises contact center infrastructure, but with key differences. With CCaaS, connectivity to other cloud-based applications may be easier, consumption is paid for via monthly subscription, and there is a stronger focus on service capabilities. Functions and abilities that organizations consider when reviewing their contact center requirements include:
- Empowering Agents with powerful tools they need to provide the personalized assistance customers demand.
- Empowering Supervisors with tools to monitor and measure specific contact center operations in real time.
- Automate routine and repetitive tasks with Intelligent Virtual Agent so your live agents can focus on higher-value work.
- A chatbot capability to support self-service and assisted-service interactions and transactions.
- Proactive contact, including outbound dialing and SMS, as well as push text and email notifications.
- Access to customer data within CRM platforms.
- Support for virtual operations, remote agents and subject matter experts.
- Customer relationship tracking, management applications, and operational support applications.
Generate More Revenue & Lower Costs
Want more loyal customers and greater profitability? Your MABC contact center specialists are ready to help you make happier customers on the first contact.