Everything You Expect... And Then Some
Today’s contact centers face growing challenges. They often struggle to recruit and retain skilled staff and are expected to provide 24/7 responses to customers’ increasingly complex queries over multiple channels. Relying solely on human agents and rigid, pre-programmed systems often falls short of these changing requirements. Continue reading
Artificial Intelligence (AI) is rapidly becoming the latest must-have business productivity tool. To address this growing demand, RingCentral is introducing AI Receptionist (AIR) for general rollout in 2Q2025.
AIR is a phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like a traditional full-time receptionist. Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, AIR is embedded into the RingCentral phone system for easy deployment by any business. Continue reading
Today’s contact centers face growing challenges. They often struggle to recruit and retain skilled staff and are expected to provide 24/7 responses to customers’ increasingly complex queries over multiple channels. Relying solely on human agents and rigid, pre-programmed systems often falls short of these changing requirements. Continue reading
