MABC understands that the contact center has become the front door for many businesses. To help meet their customers’ heightened expectations, MABC has partnered with Five9 as a Certified Reseller. This will enable us to help businesses transform their contact centers to empower agents to deliver a more personalized customer experience. Continue reading
Tag Archives: Customer Experience
5 Ways a Contact Center Can Improve Your Business
It’s important to make a positive first impression with every incoming call, as every call presents an opportunity to strengthen your relationship with customers and prospects. This is where the contact center comes in. Today’s full-featured contact centers are no longer exclusive to large organizations; they have become affordable and are a suitable fit for businesses of any size and in any industry. Continue reading
Grow Your Business With a Contact Center from MABC
MABC understands that when it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
A Contact Center Can Help Grow Your Business
When it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
Contact Center Upgrades Coming for Your Avaya System
Avaya has announced their 2019 game plan to harmonize your existing premise systems with innovative cloud services. The objective is to make it easier for you to take advantage of the latest capabilities at your own pace. Avaya’s plan is to roll out new capabilities in ‘small, manageable’ chunks. You’ll have more flexibility in deploying features that make sense for you. Continue reading