Everything You Expect... And Then Some
MABC understands that when it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
Artificial Intelligence (AI) is rapidly becoming the latest must-have business productivity tool. To address this growing demand, RingCentral is introducing AI Receptionist (AIR) for general rollout in 2Q2025.
AIR is a phone agent that uses generative AI to automatically answer customer questions and transfer callers to the right place, much like a traditional full-time receptionist. Unlike contact center intelligent virtual agents (IVAs), which are complex and costly to deploy, AIR is embedded into the RingCentral phone system for easy deployment by any business. Continue reading
Win More Business with a Better Customer Experience
Mitel’s MiContact Center Business platform is designed to give your customers the freedom to interact with you on their preferred device, using the media that works best for them while giving your agents and supervisors the tools to manage today’s omnichannel customer journeys. Continue reading
MABC’s vast experience in the contact center space makes us the ideal partner to help you identify your business requirements, evaluate your available options, and engineer your design. Then we professionally deploy and support your solution. We’re partnered exclusively with Five9 and have achieved their coveted Certified Implementation Partner status. Continue reading
MABC understands that when it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
MABC understands that the contact center has become the front door for many businesses. To help meet their customers’ heightened expectations, MABC has partnered with Five9 as a Certified Reseller. This will enable us to help businesses transform their contact centers to empower agents to deliver a more personalized customer experience. Continue reading
It’s important to make a positive first impression with every incoming call, as every call presents an opportunity to strengthen your relationship with customers and prospects. This is where the contact center comes in. Today’s full-featured contact centers are no longer exclusive to large organizations; they have become affordable and are a suitable fit for businesses of any size and in any industry. Continue reading
MABC understands that when it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
When it comes to growing your business, customer loyalty is priceless. Every customer transaction counts and that’s why getting contact center technology right is so important. Continue reading
Avaya has announced their 2019 game plan to harmonize your existing premise systems with innovative cloud services. The objective is to make it easier for you to take advantage of the latest capabilities at your own pace. Avaya’s plan is to roll out new capabilities in ‘small, manageable’ chunks. You’ll have more flexibility in deploying features that make sense for you. Continue reading
